Modernizing provider discovery and booking for a large healthcare provider

The Project

The existing provider search experience was outdated and under-built. It consisted of a thin search page, a results page with no map or booking capability, and a provider profile page that was difficult to navigate. I partnered with one other designer to redesign the full experience end to end, introducing new functionality and two distinct visual directions for the client to evaluate.

The Problem

The original experience offered little beyond a basic search bar. Results lacked a map, booking required navigating away entirely, and there was no way to see telehealth availability. The provider page itself was hard to scan and impossible to navigate quickly.

What we built

Search

  • Interactive map added

  • Direct booking via modal. See availability and book without leaving the page

  • Clear telehealth availability indicators

Landing Page

  • Modernized, sleeker search bar

  • New tappable quick-access tabs for types of care, common conditions, and specialties. Letting users search without typing at all

Provider Page

  • Sticky left-hand navigation for jumping between sections

  • Fully scrollable, organized layout